What We Offer
London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
Tech Service Operations Lead
0001 Head Office
Tech Service Operations Lead
Full-Time • 0001 Head Office
As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.
Our Richmond Head Office currently has opportunities for:
Tech Service Operations Lead
Why This Role Matters
The Tech Service Operations Lead plays a key leadership role in shaping the strategy, performance, and growth of London Drugs’ TECH Services. This role ensures strong service delivery across Photo Electronics, Audio Video, Computing, and Passport Photo services, while supporting evolving service offerings and driving financial success.
Why This Role Matters
The Tech Service Operations Lead plays a key leadership role in shaping the strategy, performance, and growth of London Drugs’ TECH Services. This role ensures strong service delivery across Photo Electronics, Audio Video, Computing, and Passport Photo services, while supporting evolving service offerings and driving financial success.
You’ll work cross-functionally to strengthen service standards, enhance team capability, and identify new opportunities that support both customer experience and business growth.
What You’ll Do
Service Strategy & Operations
What You’ll Do
Service Strategy & Operations
- Support the development and execution of a cohesive TECH Services strategy
- Oversee service delivery to ensure consistency, quality, and growth
- Monitor service performance, profitability, and operational efficiency
- Ensure compliance with company policies, audits, and merchandising standards
- Support stores as needed, including during staffing challenges
Financial & Business Planning
- Develop budgets, financial targets, and service forecasts
- Analyze sales trends, market conditions, and customer behavior
- Identify opportunities for growth and competitive advantage
- Partner with leadership to implement business-wide initiatives
Vendor & Cross-Functional Collaboration
- Work with vendors to support TECH service offerings and business needs
- Attend vendor meetings and evaluate partnership opportunities
- Collaborate with Operations, HR, and Business Unit leaders
- Support recruitment, training, and workforce planning initiatives
Leadership & Team Development
- Provide coaching, mentorship, and ongoing support to TECH teams
- Foster a collaborative, inclusive, and accountable team environment
- Support performance management and employee development
- Build bench strength and develop future leaders within TECH Services
Customer Experience & Sales
- Champion strong customer service aligned with our Brand Framework
- Drive sales through effective service offerings and selling techniques
- Support team development in product knowledge and service expertise
- Build customer relationships and encourage repeat business
Operational Standards & Compliance
- Maintain service areas to company merchandising and presentation standards
- Ensure inventory control, audits, and reporting are completed accurately
- Follow all Loss Prevention and safety policies and procedures
- Act as a key holder and respond to operational needs when required
What You Bring
- Strong leadership and team development skills
- Clear and effective communication
- Strategic thinking and problem solving ability
- Adaptability in a fast-changing environment
- Strong organizational and multitasking skills
- Customer-focused approach with a results mindset
Required Qualifications:
- Experience with financial planning, budgeting, and performance analysis
- Strong understanding of TECH products, services, and operations
- Working knowledge of Windows and Apple systems
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
- Post-secondary education in Business, Marketing, or related field
- Experience with retail systems and merchandising practices
- Familiarity with TECH service platforms and operational tools
If you are a well organized, motivated individual with a positive attitude, a desire to support Company initiatives, and a commitment to achieving results, this is your opportunity to grow and make an impact.
If you are interested in exploring this opportunity, we encourage you to speak with your Manager and submit your application online.
If you are interested in exploring this opportunity, we encourage you to speak with your Manager and submit your application online.
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
(if you already have a resume on Indeed)
Or apply here.
Health Benefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Lifelong Learning
Ongoing In-House Training & Education Courses
EFAP
Employee Family Assistance Program - Free confidential counseling
RRSP
Company matched RRSPs - Helping you plan for your future
Fitness
Enjoy discounted memberships with Goodlife Fitness
Recognition
Employee Recognition Program - Tangible rewards for great work!
Discounts
Employee Discount Program - Sharing our success